Privacy Policy and Cookies

EVA AIR is committed to protecting your privacy.

You are encouraged to know all your rights about using the services of this website provided by EVA Airways Corporation (hereinafter ‘the Company’ or ‘EVA AIR’). EVA AIR hereby makes the following statement in accordance with Article 8 of the Personal Information Protection Act of Taiwan and Article 7 of EU General Data Protection Regulation, which includes the guidelines we use for protecting the information you provide us during a visit to our web-site.

Purposes for collecting personal information

EVA AIR collects passengers’ personal information for the following purposes: flight booking process, establishment of ticket-related data, ticketing notice, issue of itinerary, transportation management, consumer/passenger/membership services and management, irregular handling with payment issues, baggage claims, product marketing, online shopping, inflight shopping, additional purchase, service, online advertising, statistical surveys and analyses in order to elevate service quality and strengthen personalized services.

To safeguard your rights and interests in your transaction process through EVA AIR, the personal information which you have provided us will be verified against that of a third-party agency to facilitate transaction security and prevent your credit card from being fraudulently used by others.

Methods for collecting personal information

EVA AIR will collect passengers’ personal information through the following means:

The conditions listed in Article 9, paragraph 2 of EU General Data Protection Regulation are not limited to this.

Categories of personal information collected

Through the above collection methods, the types of personal information EVA AIR collects may include:

If you cannot provide the personal information required by the respective service scope, we may not be able to provide, in whole or in part, the services and/or transactions you requested.

Usage period, regions, targets and methods of using the personal information collected

We promise that, without your consent, we will neither disclose your personal information to a third party irrelevant to the named service nor use it for any purpose other than that aforementioned, with the following exceptions: Your personal information may be disclosed, or used, in cooperation with legal investigations initiated by judicial authorities or authorities concerned as per duties and responsibilities.

Other important information

FFP Member’s personal information may be disclosed to the Company’s co-branded card issuers.

In accordance with Article L.237-7 of French Internal Security Code, please be informed that airlines may be required to communicate personal data to authorized booking, check-in and boarding data collected from their passengers (API/PNR) to the French authorities for the purposes and under conditions as defined in the Decret N° 2014-1095 dated 26/09/2014.

Passenger's rights to his/her personal information

Anyone who voluntarily provides the Company with his/her personal information is entitled to the following rights according to the Article 3 of Taiwan Personal Information Protection Act and Article 16 to 20 of EU General Data Protection Regulation:

You can exercise any of the aforementioned rights through our worldwide business offices; your request will be handled as soon as your identity is verified. To request the personal data removal, you will need to download the request form (Click on this link to download the Personal Data Removal Request Form). After completing the request form, please submit the request form in person to our offices worldwide.

We will keep your information for as long as it is necessary to fulfill the purpose for which it was collected. For example, the legal or business purposes of EVA, or as required by relevant laws.

We will keep the information, so we can fulfil the specific travel arrangements you have made and after that, we will keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the travel agreement and the information may also be retained so that we can continue to improve your experience with us.

If you provide incorrect or incomplete personal information, such as a nickname, which prevents us from verifying your real identity, we might be unable to uphold your exercise of privacy rights listed above.

Collection of information through 'Cookies'

A 'cookie' is a small piece of data sent by a web server to be stored on a web browser. The data collected from cookies is to differentiate the preference of the individual user. Most of the web-sites may use cookies to provide services to their customers. However, a cookie will only identify the use of the computer other than the user. Therefore, you can configure your browser to not accept cookies if you choose, however, if you disable your cookies, you will not have access to certain personalized features or participate in all of the activities on the web-sites.

Keeping our commitment:

EVA AIR will not disclose the data obtained from the Cookies in order to safeguard your privacy. EVA AIR may only use cookies to collect information through your web browser for the following purposes:

Internet Explorer™- https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Chrome™- https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

Firefox™- https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Information about the cookies we use

Use of third-party cookies

We place third-party tracking code on the website, where a short text is written on the user’s hard disk through the browser to read cookies for the following usage:

Internet Explorer™- https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Chrome™- https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

Firefox™- https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

EVA AIR partners advertising networks, Google, Knorex, Facebbok and Criteo, to capture non-personally identifiable data from you through third-party cookies. This enables Google, Knorex, Facebbok and Criteo to display targeted and relevant messages from selected third-party websites, based on your viewing behavior on the EVA AIR websites and other selected websites.

Your non-personally identifiable data is shared by EVA AIR with Google, Knorex, Facebbok and Criteo in the strictest confidence, for the unique purpose of serving more relevant advertising. Standards have been defined to ensure appropriate advertising is served, and all served relevant advertisements offer the possibility for you to opt out of such selective advertising by Google, Knorex, Facebbok and Criteo.

To opt-out of NAI members’ or DAA participants’ cookies, visit:

Cookie management and browser settings

Most computers and mobile devices browsers are typically set up to accept cookies. If you do not consent to our use of cookie and wish to disable the cookies which are set by EVA Air websites, or any other website, you can do this by changing your browser settings. You can find out how to amend your cookie preference in the help function of your browser. To assist you in this process, we provide links of some of the most popular web browsers:

Internet Explorer™- https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Chrome™- https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

Firefox™- https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

If you choose to withhold consent and block cookies, you may not be able to access all or part of our websites. To find out more about cookies and how to manage and delete them, you can also visit www.allaboutcookies.org.

Collection of IP Address

An Internet Protocol address (IP address) is a numerical label assigned to each device participating in internet that uses the Internet Protocol for communication. When you access our website and mobile services, we collect your IP address. We store this information to help us manage security, analyze how our website and mobile services interact with you and do the product marketing and advertisement. We also use IP address to block the visitor, who is unable to comply with the terms of service, from accessing to our website and mobile services.

Collection of E-mail Address

EVA AIR will follow the guidelines for “ Categories of personal information collected” in using the e-mail addresses collected from you to deliver relevant information that you have agreed to receive, including transaction information, services and special privileges, various information notice of Infinity MileageLands such as mileage statement, card tier expired or mileage expired letter, notice of special privileges for member only, etc. and will make known on the e-mail that it is sent by EVA AIR. Our email may contain electronic images known as Web Beacons that allow us to know whether and how many times, our email are opend and verify any click through to links within the email. The Web Beacons will be deleted when you delete the email.

Data profiling and automated decision-making

Marketing activities of EVA AIR and its affiliates or service providers target specific information for users who make reservations through EVA AIR, including the total amount of the transaction and the system generated booking reference and travel itinerary, IP address, etc. We will use this information to observe the effectiveness of our marketing activities and may disclose this information to our partners for similar purposes. The third-party service provider organizes and reports on the collected information to provide better and more personalized transactions and various services.

http://www.evaair.com/en-us/contact-us-and-help/contact-us/

Self-Protection

Please safeguard your personal information, additional services and all kinds of online services. Do not disclose your personal information to others. To prevent others from collecting and abusing your personal information, DO REMEMBER TO LOG OUT of the site when you complete a transaction (incl. Internet reservation, shopping, member contact or other data change), and close the window before you leave the site if you share a computer with others.

Modification of the Privacy & Security Statement 

EVA AIR reserves the right to change these guidelines and disclaimers from time to time, and the content presented on this page is considered to be the latest version. Should a material modification to our Privacy & Security statement occur, we will post those changes on our website so that you are aware of the changes. EVA AIR also regularly reviews privacy protection/security statements to comply with applicable laws and regulations.

Secure Website

In order to protect yourself in the Cyber world, you should validate whether or not the website you're visiting is indeed a legitimate website. EVA Air website (www.evaair.com), EVA Sky Shop web-site (www.shopeva.com) and EVA Air mobile website (m.evaair.com) are secure site with the GeoTrust server Digital ID – of which enable secure communications between your browser and our website.

Transaction and Data Encryption 

EVA AIR protects passenger transaction and privacy information with Secure Socket Layer (SSL) encryption technology, an industry standard for encrypting over the Internet, where text will be automatically encrypted before being securely dispatched over the Internet.

Governing Law and Jurisdiction

This Privacy and Security Statement is governed by and shall be construed in accordance with the laws of Taiwan. Any dispute on claim arising out of this statement will be subject to the exclusive jurisdiction of the Courts in Taoyuan, Taiwan.


Please contact us if you have any questions and comments regarding our Privacy and Security Statement.